Services & Support

SUPPORT

  • Quantity surveying
  • Pressure testing and supervision
  • On-site training
  • Reparation upon request if damage occurs after installation
  • Plumbing consultancy if needed

 

WARRANTY

Advanced Plastic Industries (API) hereby pledges that only genuine and virgin granules of polypropylene (PP-RCT) raw material have been used in the production of its pipe system (Apitherm®).

 

OUR TERMS OF GUARANTEE 

FOR LOCAL MARKET

  • Advanced Plastic Industries hereby guarantees its polypropylene pipe system (Apitherm®) for 50 years against faulty material.
  • Advanced Plastic Industries hereby guarantees its polypropylene pipe system (Apitherm®) for 15 years against faulty installation. This guarantee begins at the end of the installation only when and after the system has been submitted to and has passed the required pressure tests.

FOR EXPORT MARKET

  • Advanced Plastic Industries hereby guarantees its polypropylene pipe system (Apitherm®) for 15 years against faulty material. This guarantee begins at the end of the installation only when and after the system has been monitored and has passed the required pressure tests.

Scope of guarantee 

All material damages and personal injuries caused by defective (Apitherm®) pipes and/or fittings are guaranteed up to the maximum amount of U.S.D.$150,000.00.

This guarantee shall come into effect provided that

  • Our instructions for installation and welding procedures have been strictly followed
  • Proof that only genuine (Apitherm®) products or products approved and supplied by API have been used
  • Within 14 days of discovery of fault, a written report is received by API

THE GUARANTEE WOULD NOT BE APPLICABLE FOR

  • Damage to product caused by accident, fire, floods or acts of force majeure
  • Failure of the product if it is used for other than its intended purpose
  • If working conditions are different than those advised and approved by API
  • If incidental defects were present and recognized at the time of installation, but not directly reported to API
  • If API products are installed with components manufactured by other parties, the warranty applies to the (Apitherm®) components only
  • If goods are purchased from points of sale other than our appointed distributor